Frequently Asked Questions  

Yes. We design and build websites for organisations that want a professional, reliable and accessible online presence.

A good website should not just look attractive. It should be easy to use, easy to update, clear to navigate and built around the needs of real people. We look at design, content, structure, accessibility and search visibility together, so the finished website has a proper foundation.

Visit our Website Design And Development page.

Yes. We build WordPress websites for clients who want a flexible website that can grow with their organisation.

WordPress is a strong platform when it is built properly. Problems often happen when themes, plugins and page builders are added without enough thought about performance, accessibility, security or long term maintenance.

Our aim is to create WordPress websites that are clear, manageable and built properly from the start.

Visit our WordPress Websites page.

Yes. We provide managed website hosting for clients who want their website looked after properly.

Hosting is easy to ignore until something goes wrong. Slow pages, security problems, failed updates or unreliable backups can all cause stress and disruption.

Good hosting gives you stability, security and confidence. It also means you know who to contact when your website needs attention.

Visit our Website Hosting page.

Yes. We can review your existing website and explain what can be improved.

Sometimes a website does not need to be replaced immediately. It may need better content, clearer calls to action, stronger structure, improved accessibility or a more sensible navigation layout.

In other cases, the existing platform may be holding everything back. We will always give you an honest view about whether improvement or replacement is the better option.

Yes. We write website content that is clear, useful and accessible.

Good content helps visitors understand what you do, why it matters and what they should do next. It should also work well for people using screen readers, magnification, voice recognition software, keyboard navigation and other assistive technologies.

Accessible content is not just better for disabled people. It is better for everyone.

Visit our Inclusive Copywriting page.

Yes. We provide branding and graphic design for organisations that want a stronger, clearer and more inclusive visual identity.

Good design should help people understand your message. It should not create barriers. Colour contrast, text size, layout, spacing and visual clarity all affect how easy your content is to read and use.

Strong design can still be creative, distinctive and accessible.

Visit our Branding And Graphic Design page.

Yes. We help organisations make better decisions about their digital presence.

A digital strategy can include your website, accessibility, content, search visibility, hosting, maintenance, compliance and future development. The aim is to stop making disconnected decisions and start building a digital presence that works as a whole.

This can be especially useful if your organisation has several websites, old content, unclear priorities or different teams pulling in different directions.

Contact us for more details

An accessibility audit is a detailed review of how accessible your website or digital service is for disabled people.

The review looks at whether people can understand, navigate and use your website. This includes people using screen readers, keyboard navigation, magnification, voice recognition software and other assistive technologies.

A proper review should not rely only on automated tools. Automated checks can help identify some issues, but they cannot tell you whether a website is genuinely usable.

You can read more on our Audit page.

You may need an audit if you are unsure whether disabled people can use your website properly.

Many organisations believe their website is accessible because it looks modern or passes an automated check. That can be misleading. A website can pass some automated tests and still be difficult or impossible for disabled people to use.

An audit gives you a clearer understanding of the issues, the risks and the practical steps needed to improve the site.

Yes. Our accessibility testing includes people with lived experience of disability.

This matters because accessibility is not just a technical checklist. A website can appear correct in theory and still fail in real life. Disabled testers bring practical insight into how a site actually works for people who use assistive technologies every day.

That real world testing is one of the most important parts of a meaningful audit.

No. Automated accessibility testing is useful, but it is not enough.

Automated tools can identify some technical issues, such as missing alternative text, colour contrast problems, missing form labels or obvious HTML errors.

They cannot reliably judge whether a journey is usable, whether instructions are clear, whether content makes sense or whether someone using a screen reader can complete a task without confusion.

Relying only on automated testing can leave serious accessibility barriers hidden.

We normally test against WCAG 2.2 AA.

WCAG stands for Web Content Accessibility Guidelines. These guidelines explain how to make digital content more accessible for people with a wide range of disabilities.

Testing against WCAG 2.2 AA gives your organisation a clear benchmark. It also helps developers understand what needs to be fixed and why those changes matter.

The European Accessibility Act (EAA) is a major piece of European accessibility legislation. It affects many products and services provided to consumers in the European Union, including e-commerce websites and other digital services.

This matters for UK businesses if they provide covered products or services to consumers in the EU. A business does not have to be based in the EU for the issue to become relevant.

For many organisations, the important question is not simply whether the law applies. It is whether disabled people can actually use the website, app or digital service.

You can read more on our EAA page.

Yes. We can create an accessibility statement that explains the current accessibility position of your website or digital service.

A statement should be honest, accurate and useful. It should not pretend that everything is perfect if it is not. It should explain known issues, provide a way for users to report problems and show that your organisation has a plan for improvement.

This can be a sensible first step when full remediation will take time.

Contact us for more details

After an audit, you should have a clear report that explains what the issues are, why they matter and how they can be fixed.

A good audit should not just hand you a long list of technical failures. It should help your team understand priorities, levels of severity and practical next steps.

The next stage may involve fixing templates, improving content, changing design patterns, updating code, retesting key journeys or creating a statement.

Yes. We can support your developers as they work through accessibility issues.

Accessibility problems often appear in templates, components, navigation, forms, modals, colour choices, heading structures or JavaScript behaviour. Developers need clear explanations that show what is wrong, why it matters and how to fix it.

We can provide guidance, feedback and retesting so that improvements are checked properly.

Yes. We provide training for organisations that want their teams to understand digital accessibility more clearly.

Training can help designers, developers, content editors, managers and leadership teams understand their responsibilities. It can also reduce future accessibility problems by helping teams make better decisions earlier in the process.

Visit our Accessibility Training page.

Yes. We can help with accessible web design from the start of a project or as part of improving an existing site.

Accessible design means thinking about people with different access needs throughout the design process. This includes colour contrast, keyboard access, clear layouts, readable text, logical structure, visible focus states, form usability and compatibility with assistive technologies.

Accessibility is much easier to build in at the beginning than to repair later.

You can read more on our Accessible Design page.

The best starting point depends on your situation.

If your website is old, difficult to update or no longer reflects your organisation, you may need a new website.

If your website looks good but you are unsure whether disabled people can use it properly, you probably need an audit.

If your team wants to improve their understanding and avoid repeating the same mistakes, training may be the best first step.

If you are not sure, speak to us. We can help you decide what is urgent, what can wait and what will give you the clearest route forward.

That is completely normal.

Some organisations come to us because they need a new website. Others come to us because they are worried about accessibility, compliance or legal exposure. Others simply know that their current digital presence is not working as well as it should.

We will help you work out the most sensible next step. The right answer is not always the biggest project. Sometimes the best starting point is a focused conversation, a practical audit or a clear plan.


Contact us today