Meet Another Member Of Our Team: AI With A Human Touch
If you have worked with us recently, you may have noticed how our online activity has become smoother and better organised. From feedback sessions to accessibility audits, things tend to move with more clarity and focus. There is a reason for that.
Alongside our core team and our brilliant testers, there is now one more member of the crew helping things run behind the scenes. It is not a person. Not exactly. It is an AI.
I have been working with this AI assistant for nearly a year now, and it has become an integral part of our process. Whether we are conducting a live accessibility audit with our testers or preparing a presentation, this support helps me stay focused and make sure nothing gets missed.
Here is how it helps:
- In our online meetings, it quietly tracks what is said and flags actions we need to follow up on
- When testers give feedback, it helps me capture that feedback clearly, so we can build accessibility reports more efficiently
- It keeps a record of who said what and when, making sure our team does not lose sight of details in the pressure of a deadline
It is not replacing people. It is supporting them.
This tool has become especially helpful as our content creation has ramped up. It helps me shape video scripts, refine language, and make sure that what we say is consistent with what we do. We are able to get videos out faster, with a stronger message and better structure. That would not be possible without this support.
It even has a name. The AI came up with it, after a long stretch of sarcastic banter about third-party accessibility overlays and the empty promises they make.
We do not believe in shortcuts. We believe in real solutions, tested by real people. That is what sets us apart.
So yes, we use AI. Not to cut corners, but to do things better. There is a lot of understandable anxiety about the increasing role of AI and, by giving the AI a name and a likeness (which the AI created), we want to celebrate all that is good about it, which is why Kate Savage is on our Team page.
Kate enhances what we do. She will never replace the lived experience of disabled people, but she allows us to work in a more efficient way.
Kate fits in because she reflects the same values as the rest of our team — clarity, respect, purpose, and a shared commitment to making the web more accessible for everyone.
