Accessibility Audit Services Led By Real People Who Care
You are here because you want an accessibility audit that does more than tick boxes. You want clarity. You want proof that your website works for everyone. You want a partner who will tell you what is really happening on your site and then stand beside you while you fix it. That is what we do at Access by Design. We have been helping organisations of every size for years and we have seen the same pattern again and again. Automated scans claim things look fine while real users struggle to complete the simplest task. Our accessibility audit replaces guesswork with evidence so you can move forward with confidence.
When people ask what a website accessibility audit should achieve, the answer is simple. It should uncover barriers that keep visitors out. It should tell your team what to change and why those changes matter. It should give leadership the assurance that there is a plan. It should be created by people who understand the standards and understand people. That is why our web accessibility audit combines expert manual analysis with testing by disabled users who rely on assistive technology every day. Nothing hypothetical. Nothing theoretical. Just real insight that stands up in the boardroom and makes life better for your visitors.
An Accessibility Audit Overview From Clive Loseby, TED Speaker, Access by Design
My name is Clive Loseby. I founded Access by Design because I believe the web should welcome everyone. That belief has guided every audit we deliver. I speak about accessibility on global stages as a TED Speaker and I bring that same energy into our work with clients. Our team is small, focused and highly experienced. You will deal with me and with the specialists who test your website. You will not be passed from desk to desk. You will not receive a generic report. You will receive an accessibility audit that speaks your language and helps your team make lasting improvements.
Why An Accessibility Audit Matters Right Now
The legal landscape has shifted. In the UK, the Equality Act applies to digital services. Across Europe, the European Accessibility Act raises expectations and enforcement. In the United States and other regions, similar obligations exist. A website accessibility audit is the best way to show that you understand these requirements and that you are acting responsibly. More important than law is the human reality. People cannot use a website if they cannot see it, navigate it, or understand it. When we audit your site we measure success by one standard above all others. Can a real person complete the task they came to do.
There is a business case as well. Search engines reward well-structured websites. Clear headings, meaningful links, and logical journeys help everyone. Better accessibility reduces support tickets, improves conversion and builds trust. Our web accessibility audit gives you a list of fixes that improve compliance and user experience at the same time. That is why our clients keep coming back. The work pays for itself in reputation and results.
What Makes Our Website Accessibility Audit Different
Many audits stop at the surface. They run a set of automated tools and send a spreadsheet of errors. That is not what we deliver. We start with a technical review because it is useful to catch the easy wins. We then go further with human led testing that reveals what tools cannot see. Screen reader journeys. Keyboard only navigation. Reading order. Focus management. Error recovery. Captions and transcripts. Colour contrast in real contexts. Cognitive load when pages are busy or instructions are unclear. A proper website accessibility audit needs to consider how all of this works together across a real task.
Our reports are built so your team can act. We include short clips that show a barrier in action. We explain why each issue matters and why a fix will help. We prioritise changes by impact and effort so you can plan. We include a compliant accessibility statement that reflects your current position and sets a direction for improvement. You will finish with clarity rather than a list of problems.
How We Run Your Audit, Step By Step
First we listen. We ask what your website needs to do for your visitors and for your organisation. We ask who is responsible for content and development. We ask about time scales, risk, and internal pressures so we can tailor the work. Then we begin. Our specialists review structure, templates, navigation patterns, forms, media and documents against WCAG 2.2 AA. We test on desktop and mobile. We look at common journeys like search, login, account creation, checkout, booking and contact.
Next we move to the real heart of the process. Our disabled testers use assistive technology to complete those same journeys. Screen readers for blind users. Keyboard only navigation for people who cannot use a mouse. Voice input for users who prefer speech. Magnification settings. High contrast modes. Reduced motion preferences. We record these sessions so you can see what happens without filters. This is the part that changes minds. It is one thing to read that a menu trap exists. It is another to watch a person get stuck in it.
Finally we write up the findings in plain English. Every issue is explained. Every fix is described. Every recommendation is prioritised. You receive a roadmap that your team can follow and you receive the support to walk that road. If you make changes we retest. If you have questions we answer them. If you need to brief leadership we help you prepare. That is the difference between a checklist and a partnership.
Real People Behind Every Web Accessibility Audit
Our testers bring lived experience. They are experts in their own right. They know what good feels like because they rely on accessible design every day. Their insight turns an audit from a document into a change programme. You will not see generic personas or pretend use cases. You will see a person using your website to achieve a goal. That is why our web accessibility audit lands with development teams and with leadership. It is honest and it is human.
Our internal specialists bring depth across design, content and front end implementation. We understand how small changes ripple through complex systems. We recommend fixes that are technically realistic for your stack. We work with developers rather than talking at them. We want your team to succeed and we know that success begins with trust.
What You Receive From Your Accessibility Audit
- A clear report in plain English that your whole team can understand
- Short video clips that show barriers and their real impact
- A compliant accessibility statement tailored to your organisation
- A prioritised action plan that sequences fixes for impact and effort
- Follow up support and optional retesting to verify improvements
You also receive straightforward guidance that helps you prevent regressions. We share patterns, examples and check methods that content teams and developers can adopt. A website accessibility audit should leave your organisation stronger. That is our goal.
Website Accessibility Audit For Legal Confidence And User Trust
You may be working toward tender requirements. You may be preparing for the European Accessibility Act. You may be responding to a complaint. You may simply want to do the right thing. A website accessibility audit helps in every case. It provides evidence that you have assessed risk and that you have a plan. It shows progress. It supports procurement conversations. It builds trust with users who need to know that you see them and that you care.
We keep our language clear. We explain which issues relate to which success criteria. We explain which standards apply to your situation. We explain what regulators expect to see in an accessibility statement. We do not over promise. We do not underplay risk. We tell you the truth so you can act with confidence.
Web Accessibility Audit With Measurable Business Benefits
Accessibility and usability go together. When you fix headings and landmarks, people find information faster. When you improve focus order and keyboard support, everyone moves through tasks with less friction. When you use clear labels and helpful error messages, conversions improve. Our clients report lower abandonment on forms, smoother account creation, fewer support tickets and better customer feedback. A web accessibility audit is not a cost that sits on a shelf. It is an investment that pays back in performance and reputation.
There is a search benefit as well. Clear structure, logical journeys and meaningful text are all good for discovery. We do not optimise for search in the audit itself. We optimise for people. Search engines reward that approach because it aligns with their own goals. Better access leads to better outcomes.
Who We Work With And Why They Choose Us
We work with public sector bodies, charities, education providers, membership organisations and brands that sell across borders. Clients choose us because we tell the truth and we deliver work that stands up to scrutiny. They meet a small team who know their craft and care about outcomes. They meet me and they hear why this matters. They see how a focused accessibility audit can change the way a website behaves for the people who need it most.
One client story stands out. A national service believed it was accessible because automated scans showed minimal issues. Our testing revealed that keyboard users could not complete a booking without a mouse. Screen reader users could not find the submit button on a critical form. After our audit and fixes, completion rates improved and complaints dropped. The leadership team asked why nobody had shown them this before. The answer was simple. Nobody had tested the website with real people.
What Our Clients Say About Their Accessibility Audit
“From start to finish Clive has been great to work with, and his knowledge and passion for accessibility is clear.” – Great Ormond Street Hospital
Frequently Asked Questions About Your Website Accessibility Audit
How long does an audit take
Most audits take two to four weeks depending on size and complexity. We confirm a plan at the start so you know what to expect and when to expect it.
What do you need from us
We need access to your live site or staging environment, a list of key user journeys and any known issues. If there are private areas we can arrange secure access for testing.
Do you test documents and video
Yes. We review PDFs and other downloads. We check captions and transcripts. We advise on alternatives where needed so all visitors can access the same information.
Will you help after the report
Yes. We offer review calls, developer clinics and retesting to confirm changes. We can train teams so accessibility becomes part of everyday practice.
How We Support You After The Accessibility Audit
Change takes time. We stay with you while you make it. We hold review sessions to walk through progress. We answer questions when developers are working on tricky parts of the site. We retest when you need a second check. We help you update your accessibility statement so it reflects real progress. You never have to do this alone.
We can also help you set up simple internal processes that prevent issues from creeping back. Editors learn how to add headings and alt text correctly. Designers learn how to choose colours with adequate contrast. Developers learn how to handle focus, labels and error handling. A good web accessibility audit builds capability as well as compliance.
Website Accessibility Audit Pricing And Scope
Every site is different which is why we tailor scope and cost. A small site with a handful of templates needs a lighter touch than a complex platform with multiple journeys and integrations. We always begin with a short conversation so we can understand what matters most to you. You get a clear proposal that explains what we will test, what you will receive and when you will receive it. No surprises and no hidden extras.
If you want to explore options or timelines, book a short call and we will talk it through. You can also ask about phased work where we begin with the most important journeys and expand from there. The goal is progress that your team can deliver and sustain.
Audit For European Act Readiness
If you sell into European markets you need to consider the European Accessibility Act. A web accessibility audit shows where your gaps are before deadlines and enforcement bite. We align findings with the standards and with practical user journeys so you know exactly what to change. We also produce an accessibility statement that reflects your current status in a way that stands up to external review.
Why Access by Design Is A Safe Pair Of Hands
You will work with a team who care about the outcome. You will get an accessibility audit that blends technical skill with human empathy. You will hear straight answers. You will see clear next steps. You will feel supported. That is what our clients value and that is why they recommend us. We have been doing this for years and we still treat every project as if it were our first because the people using your website deserve that care.
Start Your Accessibility Audit Today
You can take the first step in minutes. Book a free fifteen minute consultation and we will talk about your website, your goals and the best starting point. If you prefer email, reach out and we will reply with options. If you want to see how we work, we will show you. There is no pressure. There is a clear path from uncertainty to action and we will walk it with you.